iCall Trainer™ (Contact Center Agent Training System)
The iCallTrainer™ contact center agent training module allows you to deliver simulations based on real world scenarios to develop an agent’s skills and determine his or her readiness to interact with a customer effectively. The simulation based training both reinforces accepted best practices and assesses agent abilities automatically.
iCallTrainer™ allows you to…
- Deliver simulations for in-bound or out-bound calls for experiential learning.
- Prepare agents for all eventualities and assess how they handle real life scenarios, without compromising client satisfaction.
- Improve call center service levels, by utilizing clips from agent monitoring systems to teach the ‘right way’.