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iCall Trainer

iCall Trainer™ (Contact Center Agent Training System)

The iCallTrainer™ contact center agent training module allows you to deliver simulations based on real world scenarios to develop an agent’s skills and determine his or her readiness to interact with a customer effectively. The simulation based training both reinforces accepted best practices and assesses agent abilities automatically.

iCallTrainer™ allows you to…

  • Deliver simulations for in-bound or out-bound calls for experiential learning.
  • Prepare agents for all eventualities and assess how they handle real life scenarios, without compromising client satisfaction.
  • Improve call center service levels, by utilizing clips from agent monitoring systems to teach the ‘right way’.